• Brexit: what changes for my purchases shipped to UK?

    Following Brexit, shipments from the European Union to the United Kingdom are subject to new customs regulations. Here’s what you need to know when purchasing from Packly: Import VAT:All purchases destined for the United Kingdom, whether by individuals or businesses, are subject to import VAT, currently set at 20%. VAT…

  • Custom duties and taxes

    Orders shipped outside of the EU may be subject to import taxes, duties, and fees levied by the destination country. Any additional charges must be fulfilled by the recipient. Packly has no control over these charges and cannot predict what they may be.

  • Shipping times

    Printed items Shipping dates shown on the platform while purchasing might change depending on file validation and will be confirmed by email once the artwork is valid for printing.The artwork will be reviewed only after receipt of payment and the order will be processed if the file verification has a positive result….

  • Shipping costs

    Shipping is free in 29 countries for orders above €80.00 or by subscription. Countries served are: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City. Contact…

  • How can I check my order status?

    You can check your order status by using the tracking number available in MyPackly > Orders, at the corresponding order. The tracking number will be available in your My Packly area the day of shipping. Remember: the shipping date will be confirmed by email after the validation of your print-ready file.

  • How to order a packaging sample kit?

    You can safely order Packly sample kits in a quick and simple way at the packaging sample kit page. Just contact us if you need more info.