• I placed my order, how soon will I receive it?

    Your packaging order will be printed and shipped to your address depending on the option you chose when you selected one of the different types of printing process services: Special, Fast, or Standard. Example: if you choose the Special Service, we will ship your order starting from 48 hours (from…

  • Does Packly have a minimum order?

    Packly doesn’t have a minimum order, that allows you to print only a single copy of your packaging. In this way, you can order a prototype, evaluate it and then print it in a short, medium or long run.

  • Taxes refund for registered company

    If you are a registered company you will not pay or we will refund you the entire taxes amount for shipping outside of Italy. You can check the eligibility of the company by adding your billing address in the Address section. Once entered the VAT number of your company, you will be able to check it by clicking on Validate VAT. After sending…

  • Can I download the invoice?

    Packly’s invoices are automatically sent to the registration email when receiving the payment. You may also download your digital invoice in My Packly > Orders, at the respective order clicking on the “Download invoice” button.

  • Can I edit my subscriptions payment method?

    You can edit your current method payment for plan subscriptions anytime. You only have to go on My Packly > Subscriptions and, in the Manage payments section, edit your payment data.

  • I want to switch to another subscription plan. How to?

    You can switch from your subscription plan to another anytime by going on My Packly > Subscriptions and choosing the monthly plan you prefer. While switching to the Professional or Business one, you can decide if changing it immediately or at the end of your active plan. Switching to the Basic one is exclusively allowed at the end of the active plan. By switching…

  • How do I use a coupon code for digital services?

    To use Packly’s coupon codes you only have to choose the subscription plan you want to activate and enter the code in the “Discount code” field available on the payment page. The coupon is a one-time usage. There is no residual value and no credit will be issued if the purchase amount is less…

  • How do I use a coupon code for printing?

    To use Packly’s coupon codes you only have to go on the checkout page and enter the code in the “Do you have a coupon code?” field. The coupon is a one-time usage. There is no residual value and no credit will be issued if the purchase amount is less than the coupon code.

  • How does the referral program work?

    The referral program allows earning free credit by inviting a friend to subscribe to Packly’s plans. Each friend gets €10 for purchasing Packly’s digital services. If your friend joins Packly using your referral link and then subscribes to a plan you will receive € 10. There is no limit to…